FAQs

No worries, in the main menu, click “Sign in to your Account” and then click “Forgot Your Password“. An email will be sent to reset your password. We do not have access to your personal password.

The shipping calculator estimates the shipping cost depending on your order amount. Once your order is packaged, we will determine the actual rate for UPS ground and if necessary email an invoice to you for the balance due. This invoice will contain a payment link and may be paid safely online through our payment processor. Orders cannot ship until the invoice is paid.

Yes, at checkout select Pick Up as your delivery method. We will notify you when your order is ready.

Yes, during checkout, you may enter a new shipping address.

For residential - UPS will leave your package(s) and a signature is not required. For commercial - UPS does require a signature at delivery.

At fulfillment, you will receive an email notification that contains your tracking number. You may also track your package(s) from your account.

All products sold by Mosleylane LLC are shipped in “NEW” condition. Please inspect all packages (in the driver’s presence if possible) immediately upon receipt. Have the driver note any damages on the shipping documents before signing them. If undetected damage is discovered after the driver has gone you will need to notify us within three (3) business days so that we can file a claim with the shipping company.
We need from you the following:

1. Invoice number.
2. Tracking number
3. A photo or photos of the damage is required for the shipper to pay the claim.

Also, you are required to save the box and packing material for seven days just in case the carrier wants to inspect the damage before paying the claim. If you do not save the packaging and it is required for shipping company to process our claim we will not be able to refund or issue a store credit for the items damaged.
A store credit or a payment refund will be issued for damaged merchandise. We cannot replace damaged product.

A tax exemption form must be on file for merchants located in the state of Ohio.
If no form is on file then Mosley Lane shall automatically charge and withhold applicable sales tax for orders/freight that are to be delivered to addresses within the state of Ohio.
The state of Ohio requires that we charge sales tax on products and shipping. This must be updated yearly.

ll products are made to order when payment is received. Lead time is generally 12-15 business days depending on order size.
This lead time will increase during the 4th quarter.

You may cancel the order within 12 hours and receive a full product refund and paid shipping costs.
Orders canceled after a 12 hour period will be assessed a 50% product restocking fee. 50% of product total and any paid shipping costs will be refunded to original method of payment.
If your order has been shipped, it is considered complete and no refunds will be issued.

Product Order Minimums: $250 | $150 Reorders

Product Minimums:
· Jar Candle - Multiples of six, same fragrance
· Wax Melt - Multiples of six, same fragrance
· Oils - Multiples of six, same fragrance

Ask us a question.