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ACCOUNT

Yes, this this a wholesale restricted site and an account is necessary.

No worries, in the main menu, click the account icon and select the Forgot Your Password link. An email will be sent to reset your password.

We do not have access to your personal password.

MINIMUMS - ORDER PROCESSING

All products are made to order when payment is received. Lead time is generally 12-15 business days depending on order size. This lead time will increase during the 4th quarter.

You may cancel the order within 24 hours and receive a full product refund and paid shipping costs.

Orders canceled after a 24 hour period will be assessed a 50% product restocking fee. 50% of product total and any paid shipping costs will be refunded to original method of payment.

If your order has been shipped, it is considered complete and no refunds will be issued.

Product Order Minimums: $300 Initial | $175 Reorders

Product Minimums:

Jar Candle - Multiples of six, same fragrance

Wax Melt - Multiples of six, same

Fragrance Oils - Multiples of six, same fragrance

SHIPPING

The shipping calculator estimates the shipping cost depending on your order amount. Once your order is packaged, we will determine the actual rate for UPS ground and if necessary email an invoice to you for the balance due. This invoice will contain a payment link and may be paid safely online through our payment processor.

Orders cannot ship until the invoice is paid.

We only ship to merchants located within the continental United States.

We will notify you that your order is complete. Pickup or shipment must occur within 10 business days. After the expiration of 10 day period, we cannot be held responsible for damage (from fire, flood, storm, theft, etc.) that may occur while storing your completed order in our warehouse.

Yes, during checkout, you may enter a new shipping address.

At fulfillment, you will receive an email notification that contains your tracking number. You may also track your package(s) from your account.

DAMAGES

All products sold by Mosley Lane are shipped in “NEW” condition.
Please inspect all packages (in the driver’s presence if possible) immediately upon
receipt. Have the driver note any damages before signing for your shipment.
If undetected damage is discovered after the driver has gone you will need to notify us with the required documents (below) within three business days from the date of delivery so that we may file a claim with the shipping company.

We require the following photos from you in order to file a claim with the shipping company.

1. Photo(s) of damaged merchandise.
2. Photo(s) of the outside shipping box that contained damaged items.
3. Photo(s) of the shipper label(s) from the box or boxes that contained the damaged merchandise.

A store credit or a refund will be issued for damaged merchandise upon receipt of required photos.

PAYMENT

In order to stay in compliance with the constantly changing state laws, we must have on file resale/exempt tax documents.

During the application process, you will be able to upload required documentation.

We offer online secure cloud processing of Visa, MasterCard, Discover and American Express as well as Apple Pay and Google Pay. We never store your credit card details within our system. Shipping and billing information is securely stored on PCI compliant servers and is only shared with our store once your order is placed.

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