Shipping - Damages
Estimated Shipping is based on the percentage of product in your cart. Please note that the amount is an estimate.
At shipping, we will send an invoice for the shipping balance due or issue a credit to your original method of payment.
If there is a shipping balance due, we must receive payment before your order will ship.
If order tracking states that your package was delivered, but you cannot locate your order, call the shipping company immediately.
Unfortunately, we cannot be held responsible if your order was stolen after delivery. If theft is a concern, we suggest using the shipping option with required delivery signature.
By visiting our site and/ or purchasing something from us, you engage in and accept our “Shipping Policy”.
All products sold by Mosley Lane are shipped in “NEW” condition.
Please inspect all packages (in the driver’s presence if possible) immediately upon receipt. Have the driver note any damages before signing for your shipment.
If undetected damage is discovered after the driver has gone you will need to notify us with the required documents (below) within three business days from the date of delivery so that we may file a claim with the shipping company.
UPS is very specific on the images required for proof of damage.
Below is a screen shot directly from their claim page. Outlined in red are SEVEN image descriptions that UPS requires.
Please send seven images to (513)593-5830. A store credit or a refund will be issued for damaged merchandise upon receipt of required photos.