We take great care to ensure every order leaves our shop in perfect condition. Once your packages are in transit, they becomes the responsibility of the shipping carrier. While we are not liable for damages incurred during shipping, we are happy to file a claim and ensure you're taken care of.

If your order arrives damaged, please contact us within 48 hours of delivery. We’ll gladly credit your account, but we must receive the following photos before we can issue a credit or file a claim with UPS. These images are required by UPS to process any shipping damage claims.

Please send the following photos:

1. Damaged merchandise inside the box, exactly as it arrived
   
2. Packaging material used (e.g., bubble wrap, foam, etc.)
   
3. Damaged item(s) outside of the box
   
4. A close-up of the shipping label with tracking number
   
5. The top and two sides of the shipping box
   
6. The bottom and the opposite two sides of the box.
7. The Box Manufacturer’s Certificate (BMC) – this is a round stamp typically found on a bottom flap of the box showing burst or edge crush strength.

Please let us know the exact item(s) and quantities affected. You can email photos to damage@mosleylanewholesale.com or text them to (513) 593-5830.

We know it’s a lot of photos to gather — trust us, we feel it too — but it’s part of the process UPS requires, and we’ve got to play their game to make sure your claim gets handled properly.

For your reference, here’s a screenshot from UPS outlining the required documentation for submitting a damage claim.