Returns Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms of Service.

Order Cancellations
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns
Once an item of merchandise is delivered to you, you may return that item within 15 days of delivery.

Shipping
To initiate a return, please email us at soy@podasoy.com. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 5622 Stillwell Beckett Rd, Oxford, OH, 45056.

You are responsible for paying for all shipping costs for your returned item. Initial shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: a non-transferable merchandise coupon code credit or a credit to the payment card or original method of payment used to pay for the item or another remedy that we determine in good faith is appropriate in the circumstances. Initial shipping costs are non-refundable.

General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.